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Refunds & Returns

  • If we have made any manufacturing errors we will resolve, without question, at no additional cost to you.
  • We cannot accept responsibility if you are not happy with your fabric choice. Please order free samples if you are unsure which colour samples to choose.

Where you have a made a measuring error:

  • Blinds that are too big can be cut down ($60 plus freight)
  • Blinds that are too small can be re-sized for another window ($60 plus freight)
  • Alternatively, try Trademe to recoup some $


Please do not worry if you make an error. Just keep open dialogue with us and we will do our very best to make the process as painless as possible.

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